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src/engage/journeys/use-cases.md

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title: Example Journeys Use Cases
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plan: engage-foundations
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hidden: true
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redirect_from:
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- "/personas/journeys/use-cases"
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---

src/engage/journeys/v2/index.md

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- **Entry event requirements**: The entry event you use must already exist in your Segment workspace for it to appear as a selection in journey setup. Make sure that you've already created the event before setting up your journey.
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- **Event property filters**: You can filter event properties using the `equals` or `equals any of` operators. When you apply multiple conditions, filters operate with `AND` logic, meaning all conditions must be true for the event to trigger entry into the journey.
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- **Audience filtering**: You can only use active, pre-existing audience records as filters. For more complex filtering, like specific profile traits or multiple audiences, first [create the audience](/docs/engage/audiences/#building-an-audience) in **Engage > Audiences**, then apply it as a filter once it’s live.
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- **Destination options**: While Event-Triggered Journeys support all [actions-based destinations](/docs/connections/destinations/actions/) and Destination Functions, you can only add one destination per Send to Destination step. If you need to send to multiple destinations, you can use multiple Send to Destination steps.
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- **Destination options**: Event-Triggered Journeys support all [actions-based destinations](/docs/connections/destinations/actions/) and Destination Functions.
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- **Event payload structure**: Each payload sent to a destination includes a unique key to identify the specific send step within the journey, rather than the journey instance itself. You can also set a custom event name to make it easier to identify the specific event instance you want to track in your destination.
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- **Editing and versioning**: After you publish an event-triggered journey, you won't be able to edit it. To modify a journey, create a new journey.
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- **Real-time delivery**: Event-Triggered Journeys aim for an expected delivery time of under 5 minutes from the moment an event is performed to when the payload reaches the destination, assuming there is no delay step in the journey. However, external factors outside of Segment's control may occasionally introduce latency.
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## Observability

src/engage/journeys/v2/use-cases.md

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title: Journeys (V2) Use Cases
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plan: engage-foundations
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- "/engage/journeys/use-cases"
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Event-Triggered Journeys give you the tools to create real-time, personalized flows that react to user behavior as it happens. This page explains sample use cases to help you get started with common patterns like confirmations, abandonment campaigns, and re-engagement flows.

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