Alert rule should include a condition when a user submits issue via user feedback dialogue

[mchamps]

This is more of a feature request, currently notifications are solely based around events. I understand that user feedback is a relatively new feature.

As a user of Sentry I would like to able to create an alert rule condition that fires when new user feedback is captured so that I can quickly address the issue or reach out to the user who reported the issue.

[benvinegar]

We've been burned by this ourselves – user feedback feels a little buried, and you need to stumble upon it.

Totally +1.

[pierresauvignon]

+1 It's too easy to see user feedback fall through the cracks.
A short term improvement for us would be to filter sentry notifications and be able to redirect the user feedback ones into one of our slack channels (at the moment it's all notifications or nothing)..

[mcchang]

+1, it would be great to have a way to have an alert rule for events that have associated user feedback

[jdelStrother]

Yes please, especially when the User Feedback tab doesn't give any indication that there's new feedback.

[stephent]

This seems like a major gap - if a user bothers to submit feedback, it's extra important to try to respond. It should be possible to have an alert whenever feedback is submitted so submissions aren't missed.

When you can drive the rest of your Sentry error response workflow via alerts, but not this, it undermines the whole alerts system as there's still something you constantly have to go back to check manually.

Hope this can be prioritised.

[kettunen]

We started to use Sentry about two months ago in production and today found that there was two unhandled user feedbacks. Those are the most important ones because they should be responded in most cases. I thought that alert for user feedback would be by default but it seems you can't even set alert for that.

PS. This feature request has been there over three years and it shouldn't be too hard to implement one more optional trigger for alert conditions.

[kurtwheeler]

Is it even possible to filter for events/issues that have user feedback? I was trying to test this feature and I could barely find the issue I gave feedback on. The only way I could tell was by clicking on each event and seeing if it had any user feedback.

This seems worse than not taking user feedback at all...

[akilham]

I agree, we recently implemented user feedback and this is a major problem for us as our users will think that we're ignoring them.

Would be great to hear from someone at Sentry as this seems like a huge problem with a pretty simple fix...

[danstreeter]

👍🏻 On this one from me too!

Just upgraded from 9.1.2 to 20.10.1 (onprem) I used to get feedback emails - cant seem to see them coming in any more...

But the option to add when "A user submits feedback" as an alert rule condition to trigger alerts seems a pretty foundational element missing here 😬

[adhiraj]

User feedback is currently what we call a workflow notification, which goes to email. By default you'll receive these notifications for issues you're subscribed to, a setting you can change in your user settings at /settings/account/notifications/.

Is the problem here that:

1. You want to send it to slack / other integrations
2. Email is fine but you're not getting those emails
3. You're getting those emails but they include all other workflow notifications which you don't want
4. Something else?

[stephent]

For me it would be 1) (I would want it in Slack, for example) and, I imagine 3) now that I've just turned this on for all issues (which seems the only viable option to ensure I receive user feedback notifications - right?).

[danstreeter]

@adhiraj - would be number 1 I guess. To have in the alert triggering options an item ‘when a user submits feedback’ so that I can then decide what to do..

With the current way it works, and having to be subscribed to an issue to get the user feedback - what happens when a new issue occurs and the user submits feedback. I would not have had a chance to go and subscribe to that issue so could miss the feedback.