Transaction parent-child relationship inconsistent under details view.

[archerv1976]

Preconditions and environment

• Magento version 2.4.8
• Setup a payment that can do Auth and Capture,

Steps to reproduce

1. In Frontend, create an order and make payment with Auth transaction
2. In Admin > Sales > Orders, select the order from step 1 > Invoice (tab) > Capture Online [ Submit Invoice]
3. Go to Transactions left menu - display the summary table of transaction
4. Click one of the transaction to see the details.

Expected result

Under the detail view of the parent transaction "Auth" should have a "Child Transaction" that point to the "Capture" transaction.

Actual result

Under the detail view of the parent transaction "Auth" has a "Child Transaction" that point to the "Auth" itself.

Additional information

• Magento version 2.4.8

The transaction issue is related to parent - child relationship. Noticed that in the transaction table summary it shows the correct relationship but when viewing the transaction details (clicking the Auth row which is the parent), the child transaction is referring to its own.

I attached my investigation and showed where the possible wrong assignment exist

mage248-txn-parent-child-rel-issue.pdf

Release note

No response

Triage and priority

• Severity: S0 - Affects critical data or functionality and leaves users without workaround.
• Severity: S1 - Affects critical data or functionality and forces users to employ a workaround.
• Severity: S2 - Affects non-critical data or functionality and forces users to employ a workaround.
• Severity: S3 - Affects non-critical data or functionality and does not force users to employ a workaround.
• Severity: S4 - Affects aesthetics, professional look and feel, “quality” or “usability”.

[m2-assistant]

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[m2-assistant]

Hi @engcom-November. Thank you for working on this issue.
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[engcom-November]

Hello @archerv1976 ,

Thank you for your report and collaboration.

Could you please confirm if you are experiencing issues with any other payments as well?

Hence we marking this issue as "Needs Update"

Thank you!

[engcom-November]

Hello @archerv1976 ,

Follow up on the above comment.

Thank You!

[archerv1976]

Hi @engcom-November,

Confirmed that when using Stripe the problem still exist.
Screenshot below:

clicking the ID 231 (auth)

• The child transaction is referring to itself, the expected is ID 232

clicking the ID 232 (capture)

• no child exist, the expected is ID 233

again, summary shows exactly the correct one but the details has problem.

I am confident that this issue is inside magento 2.4.8, I pointed out the source of the problem as I submitted this issue, all payments are affected with this problem.

[engcom-November]

Hello @archerv1976 ,

Thank you for your confirmation.

Based on our analysis, this issue appears to be related to the Stripe payment module. We recommend reaching out to the Stripe support team for further assistance.

As a result, we will proceed with closing this issue for now.
Please don’t hesitate to reach out if you encounter any other issues or need further support.

Thank you once again!